King of Pop Art Nelson De La Nuez Pop Land Studios

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FAQ/POLICIES

PAYMENT: 

NOTE: Your credit card statement will read: Art Juxtaposed on it for the charges from this site.
*Shipping is INCLUDED in many prices shown on this site within the US only but not all products-some smaller items (books) do not include shipping but the larger paintings do
If you have special requirement such as appt. deliveries (which some areas don't offer) or special arrangements that require an extra fee, we will charge for that upgrade accordingly. 
The shipping included is standard FedEx Ground, USPS Priority and Freight arrangements for over sized art. Any rush orders will be quoted additionally.

-We currently do not ship smaller prints outside the US at all
We do ship larger pieces internationally but they require a quote and/or your personal shipping account.

-Please email us or fill out contact form with your shipping address and the exact artwork you'd like/size so we can properly quote unless you have a shipping account we can use, which we do prefer and may request to use for duties/taxes part of the shipment regardless.
You are responsible for any extra fees due if you are outside the US and you actually purchase art via our website which is only for US direct purchase. You must call or email us for purchasing internationally.

Due to the fact that this artwork is created and painted upon order and any art that is possibly available at the time will be removed for sale (paintings), full payment is required for any orders not already yet created and most that we may have already due to the demand. 

Your ordered artwork must be paid for upon ordering either by check or credit card. We accept Visa and MasterCard only. Your credit card billing address must match your billing exactly or it decline it.  
If you'd like to pay with a check, we will wait to fill the order until the check has been received and cleared by the bank. All orders ship from CA, so any orders shipping to a CA address will be charged CA sales tax.

*Please call 805-583-5060 if you have questions or prefer to give a credit card over the phone.

If you do decide to place a 50-60% deposit for a split half payment on any possible currently available artwork (which we can do for certain pieces only and short term), the deposit is 100% nonrefundable and the order is considered firm. Please call if you want to inquire-if the amount is below $8000, we will not consider this option.

Exchanges/Returns:

We do not accept returns or exchanges on any artwork or other products, including books, once it has been purchased unless it is damaged. We package and ship all artwork very well to ensure that there will be no damages, but if this happens to occur, please contact us within 7 days.
In the rare case your artwork is damaged during shipping: Please notify us within the 7 days after the ship date of your art, so we can take the proper steps.  PLEASE keep the original packaging--USPS,UPS or FedEx require it in order for us to file a claim.
We will either see if the art is repairable or replace the item for the same item only.

Most of the art is created at the time you place your order--it is made to order (the painted pieces)- we do not already have it made and ready to ship. This is why, once you place the order, it cannot be altered or cancelled--Much of it is also one of a kind hand painted and requires the dedicated time of the artist to paint your unique piece.

Please ask any questions prior to placing the order.
Any custom orders in particular: (Such as "The Lonely Hearts Club Band"with photos added or thought bubble changes)--it is the client's full responsibility to furnish the artist with all necessary photos/images to finish the artwork--no refunds will be made if you do not give him these images. It is up to you to follow through and your artwork will then be finished accordingly in the promised time frame..  
If, after 12 months time from payment/order of art, we have not yet not received the proper images, the price of your piece may increase in cost at the market value the next year, which can vary greatly. It is up to the client to be prompt to get any custom images to the artist as requested in the proper format and file.


Fulfillment/Turnaround Time:
Many prints are often in stock but if they are not or if it is the busy holiday season, allow more time for your order--if in stock-usual processing time for unframed prints is 48 hours (2 business days) to fill the order and then ship to you. If it is NOT in stock, it will usually take an additional 3-4 days, so it could take one week to ship out.
The framing process is custom and will take approx 1 week to frame if the print is in stock--can take up to 2 weeks if it is not.

Gifts:
Please specify in comments section of order if you'd like a card enclosed and what to be written on it if for a gift recipient. Remember they may not know who it's from. Let them know!

CONTACT
You can reach us at 805-583-5060, during our business hours of 11:30-7 pm (CA Pacific time).
All prices are subject to change. Prices on this site stay consistent with current retail galleries and real market value pricing.

*Please note to purchase small humor prints or frames for small prints see: theMOHA.com site

All Nelson De La Nuez luxury licensed brands-shirts, travel and home decor items can be purchased at: NelsonDeLaNuez.com