FAQ

FAQ/PAYMENTS/SHIPPING /NO REFUNDS

PAYMENT: 

-No refunds once orders are placed.
-If we ever offer discounts (codes) & you fail to apply the discount at checkout during purchase, we cannot retroactively apply it...we will incur fees so, be sure you use it. 
-No more than 1 promo code may be applied per transaction. 
-Discount received with actual orders requires a minimum $200 purchase (it is a discount off of artwork)
-No art is shipped until it has been paid in full. Artist will not strat on any hand painted unique pieces until it is fully paid.
-Orders cannot be cancelled once placed- these are all created for your order, even the signed prints & any framing involved

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DOUBLE CHECK YOUR ORDER AT CHECKOUT..

If you order an incorrect quantity of items or a wrong order- it cannot be refunded & it is too late to stop the order once processed within 12-24 hours.

NOTE: Your credit card statement will read either: Art Juxtaposed Inc or KingofPopArt on it for the charges from this site.

**We accept Amex, Mastercard, Visa, Discover, ApplePay, ShopPay, Googlepay

*Shipping is INCLUDED in prices shown on this site directly purchased using the full pricing from this site within the US only 


It is up to the client to correctly input the shipping address on the order at the time the order is placed.
If any part of the shipping address in not correct and cannot be delivered or is redirected or damaged as a result--we are not t responsible.
We cannot be held responsible either for shipping changes or delays due to shipper or weather or if you give us an incorrect address or phone number to deliver to.
There may be a fee if you have an address change once it's in mid shipment or if you need to redirect a shipment

Freight delivery -

requires that someone be at the address for delivery and that the freight company can contact you via the phone number supplied to arrange delivery date.

if you are not available or you are unreachable -you will be held responsible for all fees if the art has to be stored or shipped back to us.
The shipping included  is Ground UPS, FedEx Ground, USPS Priority and Freight (for larger, fragile or oversized art.) Any rush orders will be quoted additionally.

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-We currently do not ship unframed paper prints outside the US.
-they are too fragile and too costly because they ship flat-not rolled & cannot be bent. 

We can create larger, custom sized prints framed only -please call or email with your specific request of sizing and we will quote you. If you require any special framing such as sizing requests
-please call to explain BEFORE placing your order to see if we can fill your request.

We do ship larger pieces internationally (Except for resin artwork due to it's more fragile nature) but they require a quote and/or your personal shipping account before purchasing. 
 You must call or email us for purchasing internationally to inquire.


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Due to the fact that this artwork is created and painted upon order and any art that is possibly available at the time will be removed for sale (paintings), full payment is required at the time order is placed.

Your ordered artwork must be paid for upon ordering either by check or credit card. We accept bank wires, Visa and MasterCard and American Express .


Your credit card billing address must match your billing exactly or it declines it.  

All orders ship from CA, so any orders shipping to a CA address will be charged CA sales tax.

*Please call 805-583-5060 if you have questions or prefer to give a credit card via a credit card form- You will be emailed a credit card authorization form to fill out

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The framed sketches/mixed media will all be a bit different upon creation-please do not request from galleries for him to reproduce an EXACT one-it can be close but won't be exact and there are no guarantees of that. This is what makes them different and each one unique.
If there are any questions regarding the artistic process, please ask before purchasing and we can guide you toward the proper artwork.

Limited editions:
Numbered Editions can range anywhere from 25-500 depending on the artwork and if it's painted or not. Most are always hand signed and are often numbered on the back-
Almost all of the De La Nuez resins on wood are editions of 75-125 and have the certificates on the back.
AP's may be available or owned by the artist.

GALLERIES:
We are very particular about the galleries we sell the Nelson De La Nuez artwork to that is allowed to resell the art. They are all very prestigious, high end galleries. If the work is ever found in other sources or online at secondary markets--we cannot always control those situations although we will stop selling to anyone we believe is undervaluing any work or misrepresenting the art or the artist. 

The artist's values have increased dramatically over the past few years and we work with our galleries to retain the utmost integrity for all client's and their purchases to reassure that it's a great investment and sound purchase.
If you find artwork that appears to be too inexpensive/"too good to be true,"-it's possible it's not authentic. There are many cheap auction houses nowadays that you cannot trust online. Be careful. Buy from a reputable gallery or direct from our studios.

Exchanges/Returns:

We do not accept returns or exchanges on any artwork or other products, including books, once it has been purchased unless it is damaged. We package and ship all artwork very well to ensure that there will be no damages, but if this happens to occur, please contact us within 5 days of delivery date.
In the rare case your artwork is damaged during shipping: Please notify us within the 5 days after the receipt date of your art, so we can take the proper steps.  
It is up to you to unpack and inspect the artwork at time of receipt. We cannot help you if more than this time period passes without reporting damage.

PLEASE keep the original packaging--USPS,UPS or FedEx require it in order for us to file a claim. We will need clear photos of the packaging & the damaged item or we cannot assist you.

We will either see if the art is repairable or replace the item for the same item only.

Most of the art is created at the time you place your order--it is made to order (the painted pieces)- we do not already have it made and ready to ship. This is why, once you place the order, it cannot be altered or cancelled--Much of it is also one of a kind hand painted and requires the dedicated time of the artist to paint your unique piece.


Time frames- Original art
Mixed media unique pieces on canvas can take much longer to create-
average 2-3 months given current schedule. Timing varies.
Framed mixed media on paper artwork takes approx 4-6 weeks average
This does not include shipping time. Let us know if any specific time frame is needed.

**Please ask any questions prior to placing the order.

Custom orders : 
(with special requests, colors added or custom thought bubble for example)--There are no approvals on the art-the artist has the creative license to choose and vary colors & images as needed (using the client's custom specifications as best he can) to make the artwork look it's best-
it's why you trusted him so let him do his magic.
it is the client's full responsibility to furnish the artist with all necessary photos/images to finish the artwork if actual photos/images are used
There are extra custom fees for any custom artwork requested.

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Fulfillment/Turnaround Time:
Our 17"x22" signed prints are printed made to order-we do not keep stock of these.
The usual processing time for unframed prints is 72 hours (3 business days) to fill the order, package and then ship to you. 
The framing process is custom and will take approx 1 1/2 -2 weeks to frame after the print is created/signed--
please let us know if there is any rush requested because this is the usual timing for framing. Allow for shipping time as well.


All framed artwork is created and framed at time of order and also cannot be returned. As noted on the Prints area on the site...All final framed sizes vary according to the various art image proportions. 
We do not guarantee or mention any exact final framed size, only approximations.
The framed print art is not all the same size due to different proportions of each art image.

*Do not expect them all to have exact final framed sizes.

  • PLEASE call or note if you need the item by a certain date and we can tell you the ship date or we can give you an option to upgrade shipping, especially during the holidays.
  • We ship all artwork and framed prints via UPS or FedEx Ground.
  • Some lighter/smaller items may ship via USPS Priority mail
  • You will receive tracking within 24 business hours of your order being shipped. It is up to you to receive/sign for the package as needed if you have been emailed.
  • If it is a larger piece of art, it will often require either a direct or indirect signature due to insurance value so you need to arrange for that. If you will not be able to receive the art, you can call UPS/Fedex and have it left at your nearest pickup location so it does not get sent back to us after 3 attempts. If, for any reason, the art is shipped back because the customer failed to receive/sign for their art, we will have to charge for shipping to reship the item back to you.
  • All packages ship from California-Average times are between 1 day local, 2 to AZ & N CA, up to 4-5 back East-please plan ahead and leave time for your order especially during the holidays.
  • Shippers do not guarantee delivery times during holidays.

Gifts:
Please specify in comments section of order if you'd like a card enclosed and what to be written on it if for a gift recipient. Remember they may not know who it's from. Let them know!

CONTACT
You can reach us at 805-583-5060, during our business hours of 11:30am-7 pm (CA Pacific time).
All prices are subject to change. Prices on this site stay consistent with current retail galleries and actual market value pricing.

*Please note to purchase small humor prints or frames for small prints see: theMOHA.com site


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